Refunds & Cancellations
Last updated: 08/10/2026
Everything we make is baked fresh for your order, so we can’t accept returns. But if something isn’t right, we want to know, and we’ll make it right.
If something is wrong with your order
If your order arrives damaged, incomplete or not as described, or if something about the quality isn’t right, let us know within 24 hours of pickup or delivery:
- email info@bakt.co.za or WhatsApp +27844988837
- include your order number and a photo of the box and its contents
We’ll offer a replacement, store credit or a refund, whichever suits you best. There’s no need to send anything back.
Changing or cancelling an order
Because every order is baked for your date, the deadlines are:
- More than [72 hours] before your date: cancel for a full refund, or move your order to a new date at no charge.
- Less than [72 hours] before your date: we’ve likely bought ingredients or started baking, so we can’t refund. We’ll try to move your order to another date if we can.
- Preorders and limited collections: these can be cancelled for a full refund up to 10 before baking starts. After that, they’re non-refundable.
Corporate and custom orders
Custom orders are confirmed once you approve the proof and pay the invoice.
- Cancellations more than [14 days] before delivery: full refund, minus any branding costs already paid (such as printed cards, stickers or custom wax seal stamps).
- Cancellations within [14 days] of delivery: 50% refund, minus branding costs.
- Within [72 hours] of delivery: non-refundable.
Quantity and date changes are welcome, and we’ll do our best to accommodate them, depending on how far we are into production.
Missed pickups and deliveries
- Pickups: if you can’t make your slot, let us know and we’ll arrange a new time on the same day where possible. Orders not collected within an hour of cut-off on your pickup day can’t be refunded.
- Courier deliveries: please make sure the address and contact number are correct and that someone is there to receive the order. If a delivery fails because of incorrect details or no one being available, we can’t refund the order, but we’ll help arrange a redelivery at the courier’s cost.
Allergies
Please check the ingredients and allergen information before ordering. Our kitchen handles nuts, sesame, wheat, eggs and dairy, and we can’t offer refunds for allergen-related concerns that were listed on the product.
How refunds are paid
Approved refunds go back to your original payment method within 5–7 working days. Depending on your bank, it may take a few extra days to show in your account. Corporate refunds are paid by EFT.
Need help?
Email info@bakt.co.za or WhatsApp +27844988837, and we’ll sort it out.